SERVING WITH DISTINCTION
The Lib Dem led Council is here to meet the needs of residents across the Borough.
We know that how we and Council staff respond to questions and calls for help really matters, from council tax, waste and recycling to housing issues connected to services provided by Colchester Borough Homes.
We are proud of our record. Council officers and call centre personnel have a great reputation for service.
This has been confirmed by a new survey in September 2018.
Customer satisfaction levels are up 5% to 91% - an amazing success.
Timeliness matters - 88% were content with the response time (up 2% on June). And when asked about the advisor who handled their enquiry, 97% felt they were professional and polite – up 5% on the June 2018 figures.
Great service from a Lib Dem led customer focused Council, working for everyone across the Borough.